Something not working, or a question about how it should? Email us and a human replies.
My partner can't join with my code. A code only works for the heart it came from, and it stops working if someone leaves or is removed. Tap "Show my code" for a fresh one and try again. Both phones need the internet to join.
Can I use Third Wheel on my phone and my tablet? Yes, up to two devices each. Sign in on both with the same account and the second one joins as you: both lock together, you still count as one person in the heart, and there's nothing more to pay. Don't use the code on your own second device — that brings it in as another person.
Which account should I use? Google works on both Android and iPhone, so use Google if your two devices aren't both Apple. Sign in with Apple is for Apple devices only.
The app thinks I'm two people. That happens when a second device joined with the code instead of signing in. Take the extra one out of the heart, then sign in on it with the same account you use on your main phone. The person who bought the heart can remove a member in Settings, and anyone can leave a heart from their own phone in Settings. Everyone gets a fresh code afterwards.
Do I have to sign in? No. Everything works without it. Signing in is for three things: using a second device, getting your heart back on a new phone or after a reinstall, and keeping a purchase tied to you rather than the phone.
I'm locked and my partner isn't answering. Their phone may be off or out of signal; the ask reaches them when it's back. If you need out now, use the emergency unlock. It works with no internet at all, and it's recorded as a half heart.
What does it block? Only the apps each of you chose. Calls, messages, alarms, the camera and maps always work and can't be locked.
I reinstalled the app and lost my heart. If you signed in with Google before, tap "Already have a heart? Sign in with Google" and it comes back. If you never signed in, reinstalling starts fresh; ask your partner for a new code, and sign in this time so it survives the next phone.
Refunds. Purchases go through Google Play or the App Store, and refunds follow their rules. If something went wrong, email us and we'll help.
In the app: Settings, then Delete my data. No longer have the app? Email [email protected] with the subject "Delete my data" and we'll do it within 30 days. Full details, including what stays if you paid for the heart, are at thethirdwheel.co/delete. See the privacy policy for what we hold.