Something not working, or a question about how it should? Email us and a human replies.
My partner can't join with my code. Codes work once and only for the heart they came from. Tap "Show my code" for a fresh one and try again. Both phones need the internet to join.
I'm locked and my partner isn't answering. Their phone may be off or out of signal; the ask reaches them when it's back. If you need out now, use the emergency unlock. It works with no internet at all, and it's recorded as a half heart.
What does it block? Only the apps each of you chose. Calls, messages, alarms, the camera and maps always work and can't be locked.
I reinstalled the app and lost my heart. If you signed in with Google before, tap "Already have a heart? Sign in with Google" and it comes back. If you never signed in, reinstalling starts fresh; ask your partner for a new code, and sign in this time so it survives the next phone.
Refunds. Purchases go through Google Play or the App Store, and refunds follow their rules. If something went wrong, email us and we'll help.
In the app: Settings, then Delete my data. No longer have the app? Email [email protected] with the subject "Delete my data" and we'll do it within 30 days. Full details, including what stays if you paid for the heart, are at thethirdwheel.co/delete. See the privacy policy for what we hold.